Graduate School: Universidad Interamericana
Program: Master’s in Criminal Justice, Graduated in 2013
Current Position: Director of Surveillance and Compliance Officer, Casino del Sol
Marisel Meléndez is the Director of Surveillance and Compliance Officer for International Hospitality Group’s Casino del Sol at the Courtyard, Isla Verde. Among her duties, Marisel must ensure compliance with all applicable Federal and Puerto Rico laws and regulations as well as overseeing surveillance, risk management and loss prevention in the casino.
Marisel graduated from the University of Puerto Rico in 1993 with a major in modern languages. During her undergraduate years, she worked part time in security and surveillance at the Sands Hotel (now the InterContinental). With this experience, Marisel decided that a career in surveillance was perfect for her. In 1994, she was named Assistant to the Security Director at the San Juan Marriott Resort & Stellaris Casino and in 1997 she started as a Coordinator for Surveillance at Luxury Resorts which included the casinos at the El Conquistador, the El San Juan, the Condado Plaza and the Wyndham Old San Juan. She rapidly rose up the ranks and was named Area Director of Surveillance for Luxury Resorts. In 2008, Marisel became the Director of Security and Surveillance at the InterContinental San Juan Resort & Casino and was in charge of all surveillance operations, safety and security procedures, risk management, training of employees and special investigations. In 2010, Marisel joined the International Hospitality Group’s Casino del Sol team and was quickly named Director of Surveillance and Compliance Officer.
In May 2012, Marisel was invited to speak in Ecuador at the 4th Congress of Security Professionals where she addressed the issue of risk management in the hotel industry. She was subsequently invited to an ASIS (American Society of Industrial Security) seminar in Panama where she spoke about risk management and security in the hotel industry in the Caribbean, South and Central America and Mexico. Her presentation was so well received that ASIS invited her to review their chief security officer standards, a project that is ongoing.
She is currently writing a book entitled “Lecciones Aprendidas” about difficult situations that arise in hotels and how to resolve them based on her 20 years of professional experience.